Refund Policy

All sales are final. Goods supplied in good condition and in accordance with the order are non-refundable.

Refunds or replacements may be considered for damaged, defective, incorrect or materially misdescribed goods, subject to verification and applicable law.

Customers should report issues within 48 hours of receipt, providing order details and supporting photographs. Approved refunds will be processed through the original payment method, subject to payment provider timelines and applicable law.

Shipping and Collection Policy

Oryx Foods does not currently provide delivery services.

Customers must select and arrange their preferred delivery or collection option and bear all associated costs. Customers should inspect goods at collection or handover and promptly report damage, defects or incorrect items.

Following handover to the customer or their designated delivery provider, Oryx Foods is not responsible for transit delays, loss or damage, except where required by applicable law. All arrangements remain subject to applicable consumer protection laws.

Need help?

Contact us at info@oryxfoods.com for questions related to refunds and returns.